Keyword(s):
Complaint, Right to Public Grievance Redressal, Public Grievance Redressal
Officer, Public Authority, Information and Facilitation Centre, Revision
Authority
Act, such other officer or employee, as the case may be, shall be treated a Public Grievance
Redressal Officer.
(4) The stipulated time limit shall start from the date on which date a
complaint/appeal is filed to the Public Grievance Redressal Officer or to a person authorized
by him to receive the complaints or to the first appellate authority or the second appellate
authority. Receipt of a complaint shall be duly acknowledged.
(5) The Public Grievance Redressal Officer on receipt of a complaint under sub-
section (1) shall give an opportunity of hearing to the complainant, within the stipulated
time limit, and after hearing the complainant, decide the complaint either by accepting it or
by suggesting an alternative benefit or relief available under any other law, policy, service,
programme or scheme or by rejecting it for the reasons to be recorded in writing and shall
communicate his decision on the complaint to the complainant within the stipulated time
limit.
- Establishment of Information and Facilitation Centre.- (1) For the purposes of
the efficient and effective redressal of grievance of the people and to receive complaints
under this Act, the State Government shall establish Information and Facilitation Centers.
(2) The State Government may, by notification, make rules in relation to Information
and Facilitation Centers. - Appeal.- (1) Any person, who has not been given an opportunity of hearing and
redressal of the complaint within the stipulated time limit or who is aggrieved by the
decision of the Public Grievance Redressal Officer, may file an appeal to the first appellate
authority within thirty days from the expiry of the stipulated time limit or from the date of
the decision of the Public Grievance Redressal Officer:
Provided that the first appellate authority may admit the appeal after the expiry of
the period of thirty days but not exceeding forty five days if it is satisfied that the appellant
was prevented by sufficient cause from filing the appeal in time.
(2) If the Public Grievance Redressal Officer does not comply with the provision of
section 5, any person aggrieved by such non-compliance, may submit complaint directly to
the first appellate authority which shall be disposed of, in the manner of a first appeal.
(3) The first appellate authority may order the Public Grievance Redressal Officer to
given an opportunity of hearing and redressal to the complainant within the period specified
by it or may reject the appeal.
(4) A second appeal against the decision of the first appellate authority may be filed
before the second appellate authority within thirty days from the date of the decision of the
first appellate authority:
Provided that the second appellate authority may admit the appeal after the expiry of
the period of thirty days but not exceeding forty five days, if it is satisfied that the appellant
was prevented by sufficient cause from filing the appeal in time.
(5) An aggrieved person may file an appeal directly to the second appellate
authority, if the Public Grievance Redressal Officer does not comply with the order of first
appellate authority passed under sub-section (3) or the first appellate authority does not
dispose of the appeal within the stipulated time limits and it shall be disposed of in the
manner of a second appeal.
(6) The second appellate authority may order the Public Grievance Redressal Officer
or the first appellate authority to give an opportunity of hearing and redressal to the
complainant or dispose of the appeal, as the case may be, within the period specified by it,
which in any case will not exceed thirty days or may reject the appeal.
(7) Along with the order to give an opportunity of hearing and redressal to the
complainant, the second appellate authority may impose a penalty on Public Grievance.
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